SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Be Golden Belle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
what a cute little elephant, so pleased thank you
Muy recomendable.
a my nena le encanta funciona muy bien i es suave y bonito
Excellent.
Došlo v pořádku je to krásný dárek pro mojí vnučku
envio super rapido,vendedor muy atento,el elefante es muy suave y funciona perfectamente,habla en ingles por poner una pega el volumen lo tiene demasiado alto para un bebe
Baby is delighted
Wszystko ok. Zabawka super. Porządnie zapakowana. Nieco za głośna. Ale dzieciom chyba to nie będzie przeszkadzać. 9 dni dostawa. Dziękuję
Very fast schiping
Fast shipping
very good my child happy but mammy more :))) thank you
ok and thanks for the gift !
Pretty long czekałam but Misio charming
never got the item. got a refund. thanks
The parcel was 25 days. The product fully corresponds to the description. Elephant is gorgeous.
works great my kid love it !!!!! its sooo cute and soft
Item received after one month and not in good condition, the tail is damaged.
My son is afraid of it is a purchase for nothing for me Otherwise very well the sound a little too strong and in English
Good as photo
It was a great gift for two young children, who loved them right out of the package.
What a sweet toy! My daughter became really interested in it at 6 months. It is durable and fun!
Love love love this elephant! My baby loves it. It’s so soft and it a perfect gift.
My grandbaby loves this toy! She didn’t know what to think at first but now picks this first to play with when she comes over. She had the buttons figured out at 10 months old and carries it everywhere.
Very cute! Worth it to buy. My baby loves it.
This plush toy is adorable, super soft, just the right size for little hands, clear words, and music, the flapping ears playing peek a boo make you smile, would buy again!